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Las VegasNV 
Neighborhood:   Silverado Estate

4 Reviews 1
Open 24/7
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1
Complaint sent to company:
I was in this location with my girlfriend between the hours of 10pm to 2am on Saturday, 1/19/2013. Soon after arriving, I put $4 into the jukebox
and selected several songs. We ordered mozzarella sticks, which were delicious, and were subsequently comped for them. We were also comped for 6 drinks, 4 for me and 2 for my girlfriend. I lost between $1000 and $1500 in the video poker machine. AFTER losing and while STILL PLAYING we ordered another order of mozzarella sticks. The bartender then charged us for them. Now, there is no doubt that they knew I was playing big. Every time they came around I was playing dollar poker, max bet. They refused to comp the second order of mozzarella sticks. I really think $1500 is a more than fair price to pay for 6 drinks and 2 orders of mozzarella sticks. Am I wrong for living in Vegas and expecting to get free food and drink while I am playing? This was my first time in a PTs bar and it will likely be my last. Throughout the night, I repeatedly complained that not a single song I selected was played on the jukebox. When we finally decided to leave, I asked for my $4 dollars back since I purchased the songs over 2 hours prior and didn't hear a single one. Those jukebox machines should indicate if its backed up and your NEVER going to hear your purchase, but that's a separate complaint to a different company. Maybe you guys should tell them. The bottom line is that I have lived in Vegas many years and spent hundreds of thousands of dollars gambling. I am always taken care of. I go to a PTs to finally see what it is and I get a night of being treated like a street thug. What a disgrace to this city. If all you want in your bars is degenerate hobos who depend on your poker machines to tell them if they will eat a meal that day, then please, don't advertise anything different. People like me will stick to the classier joints that understand that writing off $50 worth of food and drinks and a few dollars, when a machine at their location rips off the customer,in exchange for a $1500 gambling loss makes sense both fiscally and energetically. I say energetically because I want you to understand that the vibe of your business has a butterfly effect just like anything else. By me feeling the way I do about your business, my feelings will spread to many others without even saying a word. Unless you make changes in your overall company philosophy, your business will never be fulfilling to the owners/operators on a spiritual and moral level. Ask yourself, do you feel good doing what your doing and knowing that your business sends the impression to its customers that they are just dollar signs and not people? Treat others with respect and gratitude, know that we are all one, and all connected. Live for others and trust me, you and your business will do just fine. Sincerely and respectfully, Tyler M.
PROS:Mozzarella sticks were great!
CONS:The whole.

I agree with this review. 1 other(s) agreed with this review.

1
I've never been treated so poorly in my life!!!!! They are all bitches who need an attitude adjustment.... Like don't hate on your customers just because all you amounted to was a bartender at PTS. my husband and I were there when he was on leave from Afghanistan and we weve never been so offended. April the manager is a bitch who doesn't know how to run a bar or keep customers happy. DO NOT GO THERE. I'm telling you!!!! Bitches!!!!!!!!
PROS:ZERO
CONS:Everything from the food to the service to the people ..fucking terrible

I agree with this review. 

0
I heard this PTs is the place to play $5 free play and ask for free glasses of wine! On my mom, I'm going to ask for Spencer, cue up my free play, and start asking for comps! If I put in $5 free play, and play a .25 at a time, how many free drinks do I get on an hour? Do I get a free meal? Lol
PROS:Watching Spencer regulate on shame-o's!
CONS:Couldn't get 3 drinks on my free play, rage

I agree with this review. 

1
we had just sat down at the bar (hadn't been drinking, yet...)and went to play my free money on my card...sister put in cash to the machine. spencer (tool) asked us what we wanted to drink...we ordered..he came back with our drinks and told us the price. i told him we would be playing (i was playing keno) and he said he was not going to give me a 6 dollar glass of wine while i played keno a quarter at a time. i said i had been coming here for two years and what brings me in is the free money play on my card...and i always have more money to play and tip with. he then said , "lets see it, put in a $20.00...i said "maybe i will if i lose this" he took the drink back and poured it down the drain, he took my sisters shot and her plain soda back, threw the soda away and set the shot aside(probably for himself later)just then i hit for $24.00...i cashed out so did my sister and we went to southpoint and had a great time spending almost $300.00 drinking and playing...too bad pt's you lost a sale and we WONT be back!
PROS:love everything about it
CONS:spencer...needs to go...i wont be back till hes not there

I agree with this review. 3 other(s) agreed with this review.
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Bar Information

Credit Cards Accepted

Smoking: Unknown
Menu: Full Menu
Food Service: Lunch Dinner
Group Seating
Parking Lot
Price Range: Unknown
Part of Franchise


Cover:0

Dress Code:casual

Beers On Tap:10-12
Pub
Bar
Sports Bar
Casino Bar

Entertainment:
Big Screen TVs
Happy Hour
Drink Specials
ATM/MAC
Gambling/Video Poker
Jukebox
Multi-Room
Modern
Outdoor Seating
American

 

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