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DaniaFL 
Neighborhood:   Liberia

1 Review1
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My husband and I commute between Montego Bay and Hollywood. Eating great meals at great restaurants is our favorite activity. We have been to Dockers on Federal several time; the food is good and the only negative has been one waitress (tall, dark hair, senior lady) who although obviously very experienced and efficient, has always given the impression of an unfriendly, blunt person, not very happy in her job.
Today's experience was one I shall never forget, and I certainly shall never go back to this restaurant again. My husband and I were seated and she came to take our order (unsmiling as usual) and I made the cardinal mistake of politely asking her "could you please do the favor of pushing that chair over for me, so I can place my purse on it?" (Big mistake!) I realized that she was offended at my request only by the sarcastic response and the fact that she glared at me all the way over to the bar, at which point she asked another young woman to wait our table. For the next few minutes, this "senior" waitress openly complained about me to the staff; to other diners; loudly saying that I had "demeaned her...I was always acting like I was superior etc" To be honest, I was not aware that I had offended this lady at any time during my several visits to your restaurant. I asked to speak with a supervisor. "Tony" was the young man who I was directed to. I tried to explain that I was offended by this waitress' attitude, she came over an in a tirade of abuse, loudly told him that I "demeaned" her all the time; that I could leave and take my business elsewhere as she was also a manager and did not want my kind around. I was completely taken aback. I tried to ask her several times just exactly how I had offended her. Her response "You should know...a woman of your age should know..." Tony's only contribution to the melee was to let me know that she had been with the company for 20 years, and nobody had ever had a complaint about her in the past. Obviously, he was way over his head in dealing with this senior waitress (apparently with some sort of esteem issue and a huge attitude problem) who feels that a customer she takes a dislike to (however unfounded) is deserving of courtesy, respect and a pleasant experience when spending their money at your restaurant. I have NEVER intentionally offended this lady. As a matter of fact, when I realized that she was offended by my "polite" request for the chair to place my purse on (I have made this request at many restaurants in the past)I tried to aplogize...she yelled "don't bother to apologize, I don't want to hear it" On returning to my table, my husband told me that she had been giving the diners next to our table an "earfull" about what she thought about me. I think that in spite of the fact that this waitress is a "veteran" of 20 years, she perhaps needs some anger management or maybe a vacation? Also, your manager "Tony" was totally ill-equipped to handle this uncomfortable, voloti

I agree with this review. 
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