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East LongmeadowMA 
Neighborhood:   East Forest Park

1 Review1
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1
The owner of this club, Manny, is extremely rude & very unprofessional. We booked the hall & originally worked with a very nice woman named Jennifer, who was professional & helpful. We put the deposit down of $150 & were told to call the next day & speak to Manny for a quote on Keg. Manny was extremely rude on the phone & sounded very annoyed as if he didn't want to be bothered. He then yelled at us for not paying the whole cost of the Hall off in one payment. We explained that we were told by HIM (the day we called to get a quote) that we only had to pay $150 down & the other $150 the day of the event. He continued to be extremely rude, so we asked for our deposit back to take our business elsewhere. Manny than stated that the deposit was non-refundable. We explained that we were not told this previosly & we did not sign a contract stating the deposit was non-refundable. After 2 days of going back & forth with Manny, he decided to give us our deposit back but only when HE was available to do so. The hours he was available were not doable for me & we were "oh well, thats your problem". We finally got our deposit back on Manny's time.... NEVER AGAIN... VERY UNPROFESSIONAL!

I agree with this review. 4 other(s) agreed with this review.
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